Pendlebury Care Homes places a strong focus on recruiting, training, retaining and developing am experienced and skilled team.
The staff at Regency Hall are highly trained to deliver the right support and care to our residents. We take time to recruit people with the right attitude, values and enthusiasm to make a difference to people’s lives, which underpins the delivery of a high-quality service.
We achieve this by:
- A comprehensive induction programme for all new starters
- Completion of the Care Certificate for staff new to the care profession
- Annual mandatory refresher programme
- Additional specialist training programmes where needed
- Short observations and feedback for staff to promote good practice
- Regular supervision and annual appraisals of performance
- Fostering a positive culture that actively encourages continuous learning and development
- Annual staff satisfaction survey
- Open communication through staff meetings, newsletters and reflective work practice.
- Employee of the Quarter awards
- Staff employed as Champions for Dignity, Tissue Viability, Continence, End of Life and Dementia
Care staff have completed qualifications and all have a minimum of NVQ 2 or are working towards a diploma on the new QCF framework.
All other staff partake in work related training and qualifications.
Pendlebury Care Homes respects the contribution that all our team members bring to making the home a success. Let us introduce to some of them:
Team Leader
Linda Ratcliffe is returning to work at the Home she began her career as a care professional 20 years ago. Linda likes to be organised and will offer great support for the new staff joining the team.
Senior Care Assistant
Leigh Arrowsmith has joined the team at Regency Hall after completing a BTEC Level 1 in Health and Social Care. Leigh has very strong principles on making sure our residents are safe and well cared for.
Chef : Peter Thomas
No home would be complete without a choice of nutritious food. We offer a varied menu and cater for special diets.
Peter is the longest serving member of staff at Pendlebury Care Homes and enjoys the challenge of a busy kitchen. Peter understands how dementia can affect a person’s condition in dietary intake and therefore ensures that meals are well presented and tasty.
Activities Coordinator: Mathew Cox
The role of activity coordinator is especially important in any Home and Matthew brings a positive approach and a huge smile to our residents each day. From reminiscence work, gardening, art and crafts and poetry, Matthew has his own magical way of ensuring the residents remain engaged, active and happy in their Home
Our care services
What makes us different?
Here at Regency Hall, we truly understand how the decision to come into residential care impacts on the individual and their family.
That is why we spend the time to ask the right questions to ensure that we achieve a successful transition and admission to our homes.
We work at your pace, gather information about your life and future wishes, ensure that we can meet your health and support needs and find out those details that importantly make a difference.
Our resources include:
- Map of life and memory stories
- This is Me booklet from the Alzheimer’s society
- A3 colour support planner for people’s bedroom’s
- One page plan – what is important to you, how best to support you
- Patient Passport – making any medical appointment or hospital stay easier
- Spiritual needs
- Nutritional likes/ dislikes
- Reminiscence and meaningful activities
- Family time
